总结不仅仅是总结成绩,更重要的是为了研究经验,发现做好工作的规律,也可以找出工作失误的教训。这些经验教训是非常宝贵的,对工作有很好的借鉴与指导作用,在今后工作中可以改进提高,趋利避害,避免失误。总结怎么写才能发挥它最大的作用呢?那么下面我就给大家讲一讲总结怎么写才比较好,我们一起来看一看吧。
两个多月后,承蒙电子厂领导对我能力的肯定与信任,将我由x部调至x部。我于20xx年x月x日正式开始了客户建议投诉的接待处理工作。
在投诉受理的工作过程中,我深深体会到了电子厂将x项目从起步推向稳定发展的不易。一个新事物在一个城市中获得接受和支持,需要一个较长的磨合期和完善的服务系统。在磨合期中,客户群必然会将各种各样的问题及矛盾反应到客户服务工作中,其中一部分的矛盾能否化解,在于受理投诉岗位人员的接待处理工作做的好坏。如果这个岗位做的好,就可以减轻电子厂所承受的一部分压力,使电子厂的精力能更多的投入到项目的巩固、扩展工作中;反之,如果这个岗位做的不理想,不仅会在与客户的交流中破坏电子厂的形象及声誉,也会浪费许多人力物力,分散攻坚力量,对电子厂a项目的顺利发展造成本可避免的延缓。
由于深知这项工作的重要性,所以我努力争取更为完善的解决处理好工作中受理的每一项投诉或建议。在工作初期,我与其他相关部门的同事,协商拟定并逐步完善了投诉处理流程,不同的建议或投诉,均有了相应的处理流程及登记入档程序。新的受理流程,不仅方便了客户,同样也使工作趋向规范化。在日常工作中,我严守电子厂制度规定,按时到岗,并对每一起建议投诉,都按类型分类并进行了详细登记记录在案。对受理中反映的各类问题,在我职权内能解决的,我都尽力用所知、所学的相关政策、知识及应对技巧,给予客户满意的解答,以期省去电子厂一部分不必要的人、物力支出。对于反应问题中涉及到电子厂其他部门或个人的,为了避免今后出现类似投诉,在报电子厂领导后,我均能按批示认真督促相关部门或人员对客户反映的问题给予解决、落实。
在实际工作中,我也存在着许多缺点和不足,比如处理投诉的经验有限,解决问题时有时缺乏果断,偶尔也会被小的挫折影响工作信心。认识到不足的同时,我始终坚信,自省是改进提高的前提。在今后的工作中,我将努力弥补不足,用自己尽心的工作,为电子厂a项目的顺利开展,尽一名员工所能做的最大努力。
时光流转间,我已到电子厂工作三个多月。非常感谢电子厂领导对我的信任,给予了我体现自我、提高自我的机会。这三个多月的试用期工作经历,使我的工作能力得到了由校园步入社会后最大幅度的提高。
在此,在对试用期的工作情况及心得体会做一汇报后,我想借此机会,正式向电子厂领导提出转正请求。希望电子厂领导能对我的工作态度、工作能力和表现,以正式员工的要求做一个全面考量。能否转正,期盼回复。对我个人来说,如果能被批准,必然是件好事,表示我试用期的工作表现得到了电子厂的肯定。同样,如果不能被批准,说明我工作中仍有许多方面需要改进和完善,也是一个提高自我能力的机会。但不管能否转正,我都会以同样炙热的工作热情继续投入到今后的工作当中,以自己踏实努力的工作,报电子厂知遇之恩!
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回顾20xx年,作为公司的行政文员,一年来,在公司各部门
领导的关心指导和同事们的支持帮助下,我勤奋踏实地完成了本年度的本职工作,也顺利完成了
领导交办的各项任务,自身在各方面都有所提升,但也有不足,需要将来不断学习、不断积累工作经验,运用所掌握的知识弥补自身还存在的缺陷。现将这一年的学习、工作情况
总结:
一年来,我坚持工作踏实,任劳任怨,自觉维护公司企业形象,妥善地做好本职工作,尽量避免工作中出现任何纰漏。行政文员是属于服务性质的工作,且比较繁杂。1、每天我都认真做好各项服务工作,以保障业务部、单证部、船务部、财务部及设计部门工作的正常开展。
2、文员日常的工作内容比较琐碎,需要细心、谨慎,且不能疏忽大意,更不能马虎潦草。
3、在行政部经理的指导下,建立当日备忘录。我将当天的工作列入到备忘录里,一项一项的去完成,以免出现遗漏现象。
认真做好本职工作和日常事务性工作,协助
领导保持良好的工作秩序和工作环境,使各项档案管理日趋正规化、规范化。同时做好后勤服务工作,让
领导和同事们避免后顾之忧,在部门经理的直接
领导下,积极、主动的做好本部门日常内务工作。日常接待工作:
1、接打电话时,使用文明语言,说话和气、热情,礼貌地接待工厂及国外客户来访人员,对于遇到相关问题来咨询或者要求帮助的人员,我都会尽我所知给予解答或及时转达相关领导给予解决。
2、物资管理工作:制定公司日常办公用品购入和领用表,做好物资的领用管理,根据部门领用情况,进行领用登记。3、文件管理工作:根据工作需要,随时制作各类表格、文档等,同时完成各部门交待打印、扫描、复印的文件等,对公司所发放的通知、文件做到及时上传下达。
4、人事档案管理工作:将在职员工和离职员工档案进行分类存档,并做扫描电子存档,新员工评定表按年度排序装订成册保存等。
5、招聘工作:查收邮件阅读简历,预约安排应聘人员进行经理面试以及总经理复试。
6、商务会议及展会行程安排工作:制定出差计划表,预订国内、国际机票和酒店,确保出差人员的行程正常进行。
7、财务工作:办公用品费用、快递费用的核对及申请,机票、酒店费用的支付,确保及时支付相关合作公司的月结费用。
8、快递工作:做好国内国际寄件登记和签收递交工作,定期上
网站跟踪查询客户签收情况,如发现有不正常的快件,及时反应到对外业务人员和相关
领导。
9、协助工作:协助部门经理做好公司季度及年度活动的组织和安排工作,以及搞好公司企业文化的宣传活动。行政部门经理的指导:
1、学习正规化的文档管理、规范的公文
写作、灵活的接待技巧、公共关系中的礼仪形象等。
2、单证部门经理的指导:学习基本的外贸知识、国际快递的运费核算及成本控制、基本的网络维护及电脑方面知识、复印机和打印机的保养及维修。
3、船务部门经理_的指导:英文软件及学习方法的提供,还时刻提醒我加强英文的学习及锻炼等。
4、设计部门经理_的指导:photoshop的正确使用及公司存档文件的简单封面设计。5、业务部门经理_的指导:学习echo在工作中有条理处理事情的方法。
6、财务部同事的指导:费用申请单的规范填写、存档文件的正确装订方法。
7、外贸业务员_和_的指导:对外邮件的
整理及归档方法,加强英文阅读能力。
8、总经理_小姐的指导:internet的广泛运用,用心做好每一件事。9、董事_先生的指导:认为是对的事情,就放胆努力去做,就算最后没有成功也没关系,至少曾经努力过。
行政助理对于我来说是公司赋予我的一个新的挑战以及肯定,希望能通过近2个月内的学习,努力提高工作水平,适应新形势下工作的需要,在不断学习的过程中改变工作方法扬长避短,踏实工作,力求把今后的行政工作做得更好。感谢_的栽培和给予学习的机会,感谢同事们的每一次帮助,今后我将不断自我鞭策,自我激励,时刻严格要求自己用心做好每一件事。
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我深知监理的工作是非常重要的工作岗位,责任重大,特别是现场监理人员,稍有不慎就会给工程带来重大损失,对工程进度和质量造成直接影响。目前我作为监理人员的工作是非常繁重,主要包括由城建集团施工的t3a主楼工程的所有钢结构、中铁十四局施工的fa-2段滑行桥工程;由中铁十八局施工的fa-4段北侧滑行桥工程等。从房建到市政几乎涵盖了各种工程结构型式,大的分部工程主要有:土建结构施工、钢结构施工、机电设备安装施工、装饰装修施工、箱涵、预应力施工等等,我们在工作中的累积的一些经验:
第一,进场后,首先,我们编制了详细的专业监理规划,根据施工专业的特点,从人员、设备、物资,从内业到外业,从方案、资料到现场的实施和检查验收都作了详细的规划,对每一步操作、实施都做了要求,做到了标准引路。使施工过程中监理工作从一开始就做到非常充分。
第二,严格控制人员和材料的进场管理,控制施工的过程中控制,对不符合工程的操作工艺及材料坚决不予进场放行,严把质量关。
第三,从资料上严格要求,依据资料规程及规范对资料具体检查到资料的编号、填写、附图、归类归档等。
第四,做到施工方案、技术交底先行,严查施工单位的施工技术准备工作及安全措施。
第五,严格过程控制,针对工序的重要环节,制定质量控制点。对不合格施工工序,坚决不予放行。做到检查及时、周到、重点突出,步步检查记录齐全。
第六,严格合同管理,处理好和业主、总包、分包的各方关系,做好管理、协调、服务工作。履行监理这个神圣的职责,从我这里对工程的质量担负起一份自身的职责。
现在,工程正有条不紊的向前进行着,装饰装修、机电、设备安装工作正在全面展开,到目前为止,工程在施工方面没有出现过质量问题,我们的工作受到了各方肯定和赞许。
通过这几年的施工工作所累积的工作经验,但是我深知自己现在的经验还是远远不足,但是目前我对工程监理这个职业有了更进一步的认识和理解,学而然后知不足,我自知离一个高水平的监理人员还有一段距离,但是,通过这几年的成长,我对自己充满了信心,以后我会倍加努力,珍惜每一次机遇,我更应该努力学习专业技术知识,不断的进步,不断的提高自身的专业业务水平;我想评上土建助理工程师的职称,全身投入对建设事业的热情和积极的努力工作,这是我表达出了我一个参加工作几年的青年人心中的信念和意愿,这个职称对我这个刚刚参加工作几年的青年人是一个人生的转折点,也是我在这个社会中立足的令箭,我很希望各位老师与各位建筑业的老前辈能给我这次机会,让我实现人生目标、迈出理想的第一步。
金秋九月,来到新宝电器,转眼已过去了差不多三个月的时间。对于一个新事物,我总是充满着激情去了解,去进行更进一步的促进;对于一家新公司,除了面对新事物的激情和对它逐步的了解,更需要面对新环境的适应、认同和融入。就在第一次走进新宝大门口的时候,需要拿出身份证进行登记,这种情况我在其他企业很少遇到,但我因此而感受到了东菱企业文化的规范性和精细化管理气息,作为一位从事产品开发的工程技术人员,不正是需要这样的职业素养吗!我微笑着对保安点点头,走进了新宝的大门。
“隔行如隔山,隔厂如隔墙”,虽然已经在产品开发行业经历了7年的开发工作(前四年进行了饮水设备产品的开发),在烤箱行业进行了3年的产品开发,来到新宝又进行烤箱的开发工作,但毕竟曾经隔了一堵墙,这需要我推倒这堵墙,快速的进入去了解,去熟悉,快速的走上正常的工作轨道。好在新宝会对新进的人员指派一位辅导员,这让我对新环境的认识加快了步伐,同时跟进to9517欧盟新标准烤箱的eb、pp试产、改进到大货的全过程,这又使我能够在实践当中快速的和这里的环境融合,实际地运用开发流程进行项目的操作,积极吸收业内先进的技术工艺并不断总结经验,并将以往的技术积累和工作经验在这里得到运用,可以说这也是一个收获的金秋。
首先对研发中心的产品开发流程进行了了解,小家电产品行业的开发流程基本是一样的,但我们企业在新产品导入的初级阶段的成本报价做得比较精细,成本明细大到外观件,小到一颗螺钉都有详细的罗列,产品的利润在此阶段基本定型,作为产品开发人员,我觉得成本意识必须大于一切,否则就是负值了;研发中心的标准化工作尤其是图纸资料的标准化管理我觉得在这里做得也是非常的到位,我也在出相关图纸的过程中感同身受,这比有些企业做得规范得多;产品零部件的标准化管理亦深入到每一个产品开发部门,产品的`标准化率的高低体现了我们企业资源的利用程度。
中试部给我们的研发工作提供了坚实的基础,我在进行to9517烤箱多次的试产和改进、验证工作过程中,从对中试部门的了解到充分沟通、资源有效利用,都进行了相当程度的实践活动,深感良好的合作、勤勉的沟通对于我们解决问题起着至关重要的作用;在产品的认证过程中,认证的提交和认证资料的准备,不合格项的整改,都需要全面综合的专业知识做为支持,在此期间吸收了这方面大量的知识;pp试产过程中,开发与工程、生产、品质部门的衔接,生产问题的处理,这都需要一定的耐心和积极的责任心。
做了这么多年的产品开发工作都知道,不管在任何一家企业,都是一个需要投入大量精力,需要承受相当压力的工作,在经历了诸多的产品开发历练后,已经习惯了这种承载性,to9517电烤箱是欧盟强制性推行的en_60335_2_9_a12新标准,在开发过程中对其表面温升限值的整改有相当的难度,在以前的企业我已经完成了适用于该要求的产品结构开发,在进行to9517的整改过程中,那些经验也得到了运用,一次次的改进、验证、再改进再验证,已经忘记了什么叫疲劳。物料追踪、试产、样机组装,没有亲自动手,是找不准问题的根源所在。经过两个多月的努力,在阳工的辅导和李经理的支持下,对to9517的诸多不合格项进行了有效的改进。同时也向公司的同事学到了很多新的东西,在此过程中取得了长足的进步!to9517即将大货生产,顶着压力往前冲!
给我一个舞台,一定要让青春展放人生的价值,我有这个信心和能力,迎接挑战,面对未来,愿与公司共生存,同发展!
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